The Unprofessionals

by Chris Morvan

Lack of professionalism is not something anyone likes to be accused of, but it confronts us in all walks of life, not just here but everywhere.

I’m talking about taxi drivers who can’t put your luggage in the back because they’ve got their lawn mower in there, and who don’t know their patch, so they ask you how to get where you want to go and end up asking a pedestrian for directions. Gardeners who turn up without the tools of the trade, in the belief that youthful energy and a machete can achieve anything. Companies whose automated telephone answering systems tell you to wait to be connected to an operator and then announce that ‘that mailbox is full’, before taking you back to ‘If you know the person’s extension…’

But there is a strange phenomenon whereby certain employees are happy to be considered inefficient if it masks their real intention: to screw you around.

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